Mastercard
Visa
Instant EFT
Snapscan
American Express
Apple Pay
Earnnick Pay

For more information on what is required to process a payment, proceed to checkout,
select your desired option and follow the instructions.

You can track your order at any time by clicking on the tracking link included in your
shipping confirmation email, which will take you to an online tracking portal, or by
contacting our customer support team through our contact us form.

If you realize that there is an error in the shipping address or if you need to change it for
any reason, please feel free to contact our customer support team through our Contact
Us form within 24 hours of placing your order. This 24-hour window allows us to process
your request in a timely manner and make the necessary adjustments before your order is
shipped out.

We are excited to announce that from June 29, 2025, we will be offering international
delivery services to customers outside of South Africa. While we currently do not provide
international shipping, we are working diligently to expand our reach and provide our
products to customers worldwide.

Countries We Will Be Shipping To:
United States: We will be offering shipping services to all states within the USA.
Customers can expect reliable and efficient delivery services within the country.

Europe: We will be extending our shipping services to various countries in Europe,
including but not limited to the United Kingdom, Germany, France, Italy, Spain, and the
Netherlands. Customers in these regions can look forward to receiving our products
soon.

Africa: Our expansion plans also include shipping to select countries in Africa. Some of
the countries we aim to serve include Nigeria, Kenya, Zimbabwe, Malawi, Botswana,
Egypt, and Morocco. We are committed to reaching out to customers across the African
continent.

Asia: Customers in Asia can anticipate receiving our products as well. Countries such as
Japan, China, South Korea, India, and Singapore are among those where we plan to offer
shipping services. We are eager to connect with customers in Asia and provide them with
our quality products.

We appreciate your patience and understanding as we work towards enhancing our
delivery capabilities to cater to a global audience. Stay tuned for more updates as we
approach the launch date of our international shipping services on June 29, 2025.  

YES, we are excited to announce that we have partnered with PostNet to offer our
customers a convenient Click and Collect service! With this new feature, you can now
choose to have your order shipped to your nearest PostNet location for pickup at your
convenience.

To use our Click and Collect service, simply select the “PostNet Pickup” option during the
checkout process. Our system will automatically determine which Postnet location is closest to you for collection after your order has been placed. This ensures that you can pick up your order at a location that is most convenient for you. Once your order is confirmed, an email will be sent to you detailing the specific Postnet location where your order will be available for collection. This email will include all necessary information regarding your pickup.

When your order is ready for pickup, you will receive a text notification from PostNet with
instructions on how to retrieve your package from the PostNet location. Be sure to bring a
valid photo ID and the pickup notification with you when you go to collect your order.

Returns must be made within the guidelines of our returns policy. If you are not satisfied
with your order for any reason, we will accept the return of items that are in new, unused
condition, with original tags attached and accompanied by an original receipt.

Simply follow our return process and instructions found on our returns and refund policy page.

Customer satisfaction is our main goal at Nifyn. If it happens that your order has arrived
damaged, please contact our customer support representatives by completing our
contact us form.

Your return will be processed within a maximum of 14 business days of receipt at our
warehouse. Credit for your returned item(s) will be refunded back to your account in the
same form of payment in which it was received.

If you have forgotten your Nifyn account password, please click on the Forgot Password
link during the sign-in process. You will be instructed to reset your password via an email
sent to the email address registered on your account. We will send you an email
containing a link to our site which you can follow to create a new password.

We’re sorry to hear that you would like to cancel your order. However, please note that our
policy does not allow for order cancellations once the order has been placed.

Once you have received your order, you can certainly return it if you are not satisfied with
the product. To initiate a return, please follow the steps outlined in our return policy.

If you have any further questions or concerns, please don’t hesitate to contact our
customer support team.

To purchase shoes on our website, please follow these simple steps:

1. Browse Our Collection: Start by browsing through our wide selection of shoes to
find the perfect pair for you.
2. Select Your Size: Once you have found a pair you like, select your size from the
available options.
3. Add to Cart: Click on the “Add to Cart” button to add the shoes to your shopping
cart.
4. Review Your Order: Before proceeding to checkout, review the items in your cart to
ensure everything is correct.
5. Proceed to Checkout: Click on the “Checkout” button to proceed with your
purchase.
6. Enter Shipping Information: Enter your shipping address and any other information
required for delivery.
7. Choose Payment Method: Select your preferred payment method from the options
provided.
8. Place Your Order: Review all the details of your order once more and then confirm
your purchase by clicking on the “Place Order” button.
9. Confirmation Email: After successfully placing your order, you will receive a
confirmation email with all the details of your purchase.
Congratulations! You have successfully bought shoes on our website. If you encounter
any issues during the process, feel free to contact our customer support team for
assistance.